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About Us

Our Mission

Our mission at Med First Primary & Urgent Care is one that is a shared philosophy with all of our providers, medical staff, and administration. That mission is simple… EXCEED our patients’ expectations. This philosophy is instilled within our practice on every level starting with patient care first. We strive to maintain an ongoing dedication to ensuring that our patients receive the highest quality of comprehensive healthcare in both a sick patient environment as well as our wellness and preventative-based Family Practice setting.

It is our pledge to ensure that all of our patients take comfort in calling Med First their Medical home, by providing additional services like sports physicals and urgent care facilities. Check out our locations page to find our clinics in North Carolina & South Carolina locations near you!

Key Values and Beliefs

We will care for patients as we would wish to be cared for ourselves.
We promote a family-like sense of common purpose within the clinic.
We provide an efficient and pleasant environment to enhance caring for our patients.
We provide the highest quality customer service.
We pride ourselves in ensuring integrity at every level will not be compromised.
We will strive to deliver maximum value for every dollar spent.

We value the personal lives of our employees, our providers and our patients.
We value excellence in medical education at all staff levels.
We recruit, train and re-train physicians and support staff to the highest level of service.
We protect our patients privacy in every situation.
We provide a safe, clean, sterile environment for health care delivery.
We never expose a patient to any procedure, service or treatment without prior informed consent.

Insurance We Accept

Tricare Prime
Tricare Standard
Tricare for life
TriWest
BCBS NC and SC
Medicare of NC and SC
Medcost
NC Healthy Choice
Aetna of NC and SC
United Healthcare of NC and SC

Cigna of NC and SC
Blue Medicare of NC
Champ VA
SC Coventry of the Carolinas
Healthy Blue of NC
Humana Med Cost
Medicaid PHCS/Multiplan
SC Healthy Connections Medicaid
AARP
And most Medicare replacements

What Our Patients Are Saying

“Service was great! I didn’t have to wait long and my appointment itself wasn’t too long either. The staff are very friendly and nice. My doctor Dr. Hayes is such a sweet and very professional woman. I would 100% recommend anyone to come here for primary care or urgent care.”
Kianna D. Marquette
“Great experience. Fast, friendly and knowledgeable staff. The provider, Sonya Bullock, PA takes the time to listen. She cares and shows true compassion.”
Marsha Daniel
“Dr. Melissa Shelton is Awesome. She always follows up personally. She is always professional and straight forward with all my concerns. I will recommend her to all my family and friends.”
Terrie White
“I love this place. Very professional and caring.”
Jackie Barnard